3-4 business days
Austria
Belgium
Germany
Denmark
Estonia
Spain (except Canary Islands)
Hungary
Ireland
Luxembourg
Netherlands
Poland
Portugal

4-5 business days
Czech Republic
Canary Islands
Finland (not Åland)
France
Greece
Croatia
Italy
Lithuania
Latvia
Malta
Slovenia
Slovakia

5-6 business days
Cyprus

6-8 business days
Bulgaria
Romania

We pack your order as soon as possible, usually within one business day.

At cielocrystals.com we ship to all countries within the EU.

For orders to Sweden, visit cielocrystals.se

For orders to Germany or Austria, visit cielocrystals.de

We have free shipping on all orders over 85€.

For purchases under 85€:

Local post - Not trackable: 4,90€

Local post - Trackable: 7,90€

An order confirmation will be sent out to the registered email address once you've placed an order, please check your spam mail if you do not find it in your inbox.
If you haven't received an order confirmation, please contact help@cielocrystals.com and we will help you.

If you want to cancel your purchase, please contact help@cielocrystals.com as soon as possible. However, we can not guarantee that we will be able to cancel your order before it has been sent out.

We can not make any changes in your order unfortunately. However, if your order has not been packed, we can cancel it and you can place a new order. Contact help@cielocrystals.com and we will help you.

Please contact help@cielocrystals.com directly and we will try to change the information before sending the package. If the package has already been sent out, you as the customer are responsible for any costs that may occur.

All EU countries: VISA, Mastercard, Maestro, American Express, Shop Pay, Google Pay, Apple Pay

Klarna Pay Later: Austria, Finland, Germany, Netherlands, Denmark

Klarna Pay Now: Austria, Germany, Netherlands, Spain

Klarna Slice It: Finland, Germany, Denmark

Bancontact: Belgium

iDEAL: Netherlands

We are so sorry! Please contact help@cielocrystals.com with order number and attach a picture of the damaged jewelry and we will help you.

In order for us to process your case as quickly and smoothly as possible, we need to know:
Name, order number, description of your case and picture or video of the product the case applies to.
NOTE. Remember to have the product in focus and a good light in your picture so that we can give a fair assessment.

Important to remember:

You have the right to complain about the item if the fault can be traced to a production fault, but does not apply if it is a matter of normal wear and tear, aging of jewelery or damage that is self-inflicted.

1) Claims do not cover if you drop your crystal on the floor and it breaks, but it may cover if the crystal comes loose from its mount without warning. 2) Claims do not cover if you get caught or subject your chain to jerks or pulls, but it may cover if the chain comes off without warning in normal use. 3) Complaints do not cover if you have exposed your jewelery to, for example, sun and bathing, heat such as saunas and exercise, creams or perfumes that can cause wear and tear on your jewellery.

If a damage has occurred, you as a customer must contact us within a reasonable time from the discovery of this, and no later than 2 months after it occurred. As a consumer, you have a 3-year right of complaint according to the Consumer Purchase Act, in the event of a production fault.

We are so sorry! Please contact help@cielocrystals.com with order number and attach a picture of incorrect item and we will help you.

Please note that the return must be sent back to Sweden.

Our earrings are sealed for hygienic reasons and need to be unbroken for the return to be approved.

Send the return to:
Cielo Crystals AB
C/O Björnen
Kyrkogatan 16
826 32 Söderhamn
SWEDEN

You as the customer are responsible for the shipping cost and the freight risk.

Add a note with your order number so we know that the return is from you. Once we have received and processed your return, a refund will be registered, given that the products you returned are in new condition.

Replacement of an item is handled as a return. You return the item according to the above information and place a new order in our store.

Once we have received and processed your return, a refund will be registered, given that the products you returned are in new condition The money will be transferred back to your bank account within 2-5 business days.

Amazonite: Peru
Amethyst: Africa
Aquamarine: Brazil
Aventurine: India
Blue Topaz: Brazil
Carnelian: India
Chrysoprase: Australia
Citrine: Brazil
Clear Quartz: Brazil
Freshwater Pearl: China
Garnet: Madagascar
Iolite: India
Labradorite: Madagascar
Lemon Quartz: Brazil
Malachite: Africa
Onyx: India
Peridot: United States
Rainbow Moonstone: India
Rose Quartz: Madagascar
Rutile Quartz: Africa
Smoky Quartz: Brazil
White Topaz: Brazil

The jewelry manufacturer we work with is sustainable, transparent and ethical. They only use materials that are ethically produced, both regarding crystals and silver. When it comes to crystals, it's not just about how and where they are found. The way they are handled afterwards with for example chemicals is also very important. Since this is done inhouse, we know that it is done safely and that there are no risks of child labor or dangerous handling of chemicals with the wrong kind of protective clothing.

Thanks to the demands for a higher sustainable standard, they have built an environmentally friendly building which, among other things, is powered by solar cells and locally produced building materials have been selected to have as little climate impact as possible. Water purification systems have also been installed to reuse water as well as sewage treatment plants to release the cleanest water possible.

They have independent checks to ensure that the building is in good condition and those who work there have good working conditions. During the pandemic, when they were closed for a period, the employees continued to be paid salary. Even all their wooden furniture is purchased from an economic, social and environmental perspective, which guarantees that the products have not contributed to the destruction of forests.

Our jewelry manufacturer has a number of awards and certificates, some of them are:

Gem Certified Sustainability Building - 3/3 gems

Gem Certificate “has successfully achieved the Sustainability Standards specified under GEM Sustainability Certification Program with following level of certification 3/3 gems”

CERTIFICATE of Declaration:

Solar Photovoltaic (PV) System of 120 KW to combat greenhouse gas emissions and reduce collective dependence on fossil fuel generating 186,782 (approx) per year.

Water Treatment Plant (WTP) of 5 KLD capacity which helps to produce water that is safe, clear, colourless and odourless by the process of reverse osmosis, demineralized and deionized. 

Effluent Treatment Plant (ETP)comprising of KLD capacity used to treat waste water and to reduce the contaminated water released into the environment.

We strive to offer jewelry that features high quality crystals at a great price. In regards to our birthstones, we have swapped out some crystals for alternative stones. For example, the month of July is onyx instead of ruby. This is because a genuine ruby ​​would be significantly more expensive than the other birthstones and/or of much lower quality. Therefore, we have instead chosen popular onyx, which also symbolizes July. With May's birthstone, we offer the green stone chrysoprase instead of emerald etc.

Do not let the jewelry come into contact with chemicals such as skin care, perfume, hairspray or household cleaners. Also take off the jewelry before showering, training, sleeping and bathing.

Please send an email to help@cielocrystals.com

We respond within 24 hours on working days, Monday-Friday between 9am-4pm.

For easier handling of your message, write your order number if you have one and use the subject line to summarize your question.